Frequently Asked Questions

If you do not find the answer to your question please contact tristan@organicproduceshoppe.com

 

 

 

What are your delivery days?

Monday: Lake Goodwin, Kayak Point, Warm Beach, Camano Island, Cedarhome, Stanwood, Kackmann, Arlington proper

Tuesday: Tulalip, Lake Stevens, Everett, Mukilteo, north Snohomish

Wednesday: Anacortes, Bothell, Woodinville (limited), Silver Firs, Mill Creek, south Snohomish, Monroe

Thursday: Edmonds, Lynnwood, Mountlake Terrace, Brier, Alderwood Manor, Marysville, Smokey Point, rural Arlington

Friday: No Deliveries TOP

Can I change my delivery day?

No. Your delivery day is based upon when we are in that particular area.

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Does someone have to be home to receive the order?

No. We will leave the box at a your front door or at a location that you predetermined.

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How do I pay for my order?

We accept check or VISA/MasterCard. We do not accept cash.

Check: For your first delivery, please place your check in an envelope and tape it to your front door. Our delivery person will then take your payment and leave the produce. For following deliveries, place your payment inside the empty produce box. Our delivery person will then take both the payment and the box and leave your new order.

We require check paying customers to make a payment with each delivery. You can make your payment as mentioned above, you can mail your payment to us, or you can use a Bill Pay service through your bank. We must, however, receive payment the week of your delivery. If payment is not received on or before your next scheduled delivery day we may choose not to make that and any subsequent delivery until payment is received in full. You can also pay for the month in advance.

Credit card: Please contact us if you would like to pay by credit or debit card. We do not have online payment service at this time.

TOPWill you send me a bill?

A packing invoice is included with each delivery. You can contact us any time to request a statement of your account.

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Can I pay once a month?

 

You can pay for the month in advance or we can set up your credit card to be billed on a monthly basis.

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What do I do if I forgot to leave out my payment and box?

Just mail your payment to us and save your box for your next delivery day.

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When do you need to receive an order or changes to an existing order?

• Mon. & Tue. customers: no later than noon on the Friday before your delivery.
• Wed. & Thu. customers: no later than noon on the Monday before your delivery.
• EXCEPTION: All bread and coffee orders need to be received no later than noon on Friday.

What’s the best way for me to contact you with a new order or an order change?

Whichever of the following ways is most convenient for you:

• Email us through our website.
• Contact us by phone.
• Leave a note with your next delivery.

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Can I have a standing order?

Yes. Most of our customers find a size of box that works for their situation and set up a weekly or every other week delivery. Please feel free to call with add-ons.

 

How much do the boxes weigh?

The boxes are not based on weight, but on the retail value of the items on the menu that particular week, and the weight will vary with the items in the box. I regularly check our prices against the local stores and we are usually 10 -15 % cheaper than the retail store.

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Is there a delivery charge?

There is no delivery fee if your order includes one of our standard boxes of produce because the cost of delivery is included in the price of the box. Non-box orders will incur an additional $3.50 delivery fee.

 

Is there tax?

There is no additional tax.  The price listed on your bill is the total price.

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Can I substitute certain items in the box with something else?

Yes, you may substitute items in your box. We recognize that not everyone likes everything so we design our menus around more of the common produce items. We also offer extra items for sale that you can add to compliment your delivery.

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How can I know what is being delivered in advance of our delivery day?

Thursday afternoons we update our website with the menu of each box for the following week. NOTE: Please remember that the items are subject to change due to quantity or quality issues.

 

What do you deliver in the winter months?

Our focus is always local first. When local produce is unavailable we purchase certified organic produce from trusted suppliers.

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Do you sell produce at your farm?

Presently, we do not have a retail outlet on our farm. We have chosen to focus our efforts on home delivery.

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Is everything in the box certified organic?

Everything in the box is certified organic unless otherwise noted.

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Are you a Certified Organic Farm?

In 2002 we decided not to recertify our farm as organic. It was a hard decision for us, but after talking with our customers it become obvious that they wanted to support local farmers and healthy food. At any point in the future we would be able to fill out the USDA Organic paperwork and pay the fees and recertify our farm. Our farm is currently certified a Salmon Safe Farm with Stewardship Partners.

The fruits and vegetables from our farm are grown in a manner consistent with our belief that Healthy Food comes from Healthy Soils. Therefore we do not use synthetic pesticides, herbicides, or fertilizers on our fields.

When we provide produce from our farm in the boxes we use the Local Salmon Safe label.

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What do you grow on your farm?

On our farm we raise potatoes, spinach, carrots, lettuce, broccoli, onions, beets, winter squash, green beans, cucumbers, cabbage, sugar snap peas, strawberries and a few other vegetables. We also raise grass fed beef, honey bees, and hay.